Planning Tools & FAQ's
LOOKING FOR A CATERER BUT DON'T KNOW WHERE TO START? CONTACT US TO GET STARTED ON YOUR CUSTOM
EVENT MENU PROPOSAL!
Q: Are you currently catering events and what are your COVID-19 policies for your current and future clients?
A: Yes, we are open and catering micro events! We are being super supportive of our clients due to the ever changing circumstances. We are following CDC and State Guidelines (regulations change - please contact us for updates - (your vendors are not included in your final count). Should your event fall within these next few months, we are happy to offer a few different options to allow our clients the flexibility to adapt their events to fit their vision.
Option to Postpone: Please know your initial retainer is non-refundable, however we are offering clients the ability to postpone their date at no extra fee (if postponing within 2 months of your event date) to any available date in 2021 or 2022. We will transfer all deposits on file to the new date. Should you wish to postpone outside of the 2 month mark - there will be a 10% rescheduling fee on your entire booking.
Option to hold your event: Should you wish to hold your event on the original date and there are covid regulations that restrict your guest count lower that your contracted minimum, we are waiving our guest count minimum in your contract, the food minimum has been reduced to $1,000. We will then prepare a new menu proposal to meet your new vision, guest count, food service preference, timing and state regulations.
Option to Cancel: Should you sadly decide to cancel your event after signing a contract, your initial retainer is non-refundable. We spend a lot fo time behind the scenes from setting up your booking, staffing, setting up your invoices in our accounting system, tasting, site visits, etc... in addition to holding your date and turning down other possible event business. Depending on your contracted terms and Covid regulations at the time of your wedding, we would defer to the cancellation schedule on how much of your remaining deposits on file would be refunded. We will also calculate if we have spent additional time / paid non-refundable expenses (rental deposit, etc...) for your event that is above and beyond the initial retainer. Any balance above these expenses will be refunded to the client.
Q: If I host an event in 2021 will your catering team wear PPE at my event?
A: Yes, If hosting an event in 2021 - it is likely our staff will be wearing PPE to include matching black masks, gloves and plexiglass protective shields around food displays served by a catering staff member. We will follow the safety guidelines at the time of your event. We ask that your guests respect the safety of each other and our team and wear masks when leaving their table and entering any common spaces. Your guests can of course remove their mask when sitting at their table to eat / drink similar to a restaurant. We will still serve, clear, refill water, glasses, set-up and break-down your event however we will try to have limited time interacting with your guests to ensure the safest environment. Bar staff will also be serving beverages table side to guests instead of having a bar location due to state regulations (this may change based on state regulations).
Q: Are you a full service caterer?
A: Yes!! We assist each client from start to finish, customizing a menu proposal to include the food, catering and bar staffing, rental order management (at no extra cost!), placing your alcohol order with Gordon's Fine Wine for consumption bars and assist in guiding clients with selections and quantities, creating floor plans, detailed timeline creation, on site walk through at your venue, and we also offer an optional day-of coordinator package! We take the stress out of wedding planning!
Q: Do you offer a day of wedding planner?
A: Yes!! The co-owner / Event Director's background is in wedding and event planning and has realized that offering this in house package is a huge value to our clients and peace of mind that everything will be set-up and broken down and that your day will flow seamlessly! Click click here to learn more about this package! We highly recommend each client hire a wedding planner or day-of coordinator regardless if you take advantage of our in house service. We love planners and can happily suggest a list of fabulous full service planners!
Q: I see on your website the menus start at $30pp - are there additional fees?
A: Yes, we do not offer package pricing as we like to customize each proposal for the client's specific needs. Our website pricing is for food only since the staffing, admin fee, suggested gratuity, estimated rentals all vary based on the venue selected, what the venue offers for their in house inventory/ kitchen on site and the the each service style (cocktail party, buffet, plated, family style or stations) all require different staffing based on the final guest count.
Q: Do you have any minimums:
A: Yes, we do have food and non-alcoholic beverage minimums for full service events for 2021:
(includes food and non-alcoholic beverages ONLY and does not include staffing, rentals, admin fee, suggested gratuity, day-of coordination or any other fees)
Friday / Sunday evenings May - December: $3,000 minimum
Saturday evenings May - December: $4,000 minimum
Holiday Weekends: $5,000 minimum
January - April we have a little more flexibility during our non-peak season
January - May 2021 food minimum has been reduced due to COVID-19 current regulations to $1,000 to accommodate indoor micro events.
Q: What is your average menu cost per person?
A: This is tough question we get since we customize each and every menu based on our clients needs! Some clients are just looking for a an upscale lunch buffet, where as other clients are looking for a full service reception experience, some venues offer kitchen equipment where as others require us to rent ovens, tables and chairs. To give the best "average" we usually start at the following minimums for events during our busy season and have more flexibility during the off season:
Buffet dinner w/ cocktail hour: 5 hour event, 4 passed hors d'oeuvres, buffet dinner, full service catering and bar staffing, including 2-3 hours for set-up and 1 hour for break down after your event (includes all food, catering and bar staffing, taxes, suggested gratuity, admin fees, estimated rentals) This would equate to a 8 - 9 hour event venue rental - Starting at $100pp
Plated dinner w/ cocktail hour: Option above however for a plated dinner instead of a buffet - Starting at $125pp
Cocktail Stations w/ cocktail hour:Option above, however for a cocktail stations dinner menu instead of a buffet - Starting at $150pp
Cocktail Party: Combination of hand passed appetizers, table hors d'oeuvres, bar set-up and staffing vary based on guest count - Starting at $50-$65pp and up.
Q: When should I book my caterer?
A: We suggest booking your caterer as the next step after securing your venue and event date. For weddings we are booking 6 months - 1 year out and for corporate events we book 1 - 6 months in advance typically. We also find that clients reach out when they are interested in a few venues that do not offer catering services so that they can see the bigger realistic picture of where their budget would be if they selected a particular venue.
Q: Do you offer tastings?
A: Yes!! We offer a private tasting that includes the majority of the items on your custom menu proposal! This is a very personalized experience where you join us in our Natick, MA tasting room. We can accommodate up to 5 total in our tasting room. Tastings are $150 for 2 people, additional guests are $50pp. Should you feel we are the right fit for your event, the $150 tasting fee goes towards your initial booking fee! So essentially its a free tasting if you love us! Planners are always welcome and complimentary!
Q: What do you require for a non-refundable booking fee? Do you hold dates?
A: We do not hold dates until we either:
Option #1: we receive your non-refundable tasting payment of $150 (we will hold your date for up to 1 week after your tasting)
Option #2: We receive your non-refundable booking fee of $3,000 to hold your date. At which point we still invite you in for a tasting at a date that we both have available and agree upon at no charge for 2 people. Additional guests are $50pp for up to 3 guests still apply. Planners are always welcome and complimentary!
Q: What forms of payments do you accept and payment schedule work?
A: We prefer e-checks (ACH transfer) through our secure invoices, however we do accept mailed paper checks or cash. We do accept credit cards however there is a 4% online payment convenience fee when processing credit cards added to your final invoice.
Payments are usually broken into 4 - 6 installments that we both agree upon:
Non-Refundable Retainer: to hold your date
Deposit #2 - #4, automatic invoice sent every 2-3 months
Final Guest count: Due 14 days prior
Final Payment: Due 7 days prior
That way your invoices are spread out, manageable payments and not a huge balance due upfront or the week of your wedding. Easy and hopefully stress free!
Q: When is our final guest count due?
A: Your final guest count is due 2 weeks prior to your event. We ask that you separate your count into: # adults / # kids / # vendors. Please also include info on any allergies, dietary restrictions or special meals, the guest's name and table number where they are sitting.
Q: Can you accommodate allergies, dietary restrictions, kids meals and special requests?
A: Yes!! We like to plan ahead and account for any special meals in your menu proposal but know sometimes we will not find out until you receive your r.s.v.p's back. We offer gluten free, dairy free, nut free, kids meals and we can order special kosher meals that will be charged accordingly on your invoice. We will also note any guest allergies to shellfish or other foods on your menu and do our very best by sanitizing and switching prep gloves when preparing your menu items. Please note we are not a gluten free kitchen, therefore we can not guarantee that gluten particles are not present in our prep environment.
Q: Can you cater events at venues that do not have a kitchen onsite?
A: Yes!! We are very familiar with working at venues, private homes, fields, warehouses, etc... that do not provide cooking equipment. This is something we always ask during our initial consultation call to learn more about you and your venue / event set-up and timing so that we estimate the correct rentals, staffing and provide a realistic budget for your event costs.
Q: Do you offer discounts for non-profit / fundraising events?
A: Yes, we do sponsor a few fundraising events a year and offer discounts to non-profits if you we have the availability and budget to do so. Please inquire if you have a special event you would like Calla Catering and Events LLC to be a part of by e-mailing Linda at email@example.com
Q: Do you have a timeline we should expect to get things done during the planning process?
A: Yes! We like to help set our clients up for success and we send multiple checklists / templates throughout the planning process. This helps set realistic expectations and helps our clients know the timeframe they should have certain items completed by.
Here are a few items we send to clients:
Initial inquiry: We always try to reply within 1 business day to your request via e-mail to set-up a quick 15-30 min phone consultation to learn more about your event and catering requests.
After the initial consultation call: We provide a customized or sample menu proposal based on your request with as much information as you can provide at that time within 24-48 hours of our call.
60 day checklist: includes rental selections (tables, chairs, linen, china, flatware, glassware, cooking equipment, lounge, specialty decor, etc...)
30 day checklist:
Alcohol order template (we guide you through the ordering process and help place the order, however if you select our consumption bar option, you would then call the liquor company directly to place your credit card down for the deposit. You will then be charged the balance once the returns are picked up and accounted for from your venue following your event.
Diagram coordination, the client sets up an account on all seated as a "host" and shares the account with Calla Catering as the " Caterer" to be able to design your floor plan.
Finalize your timeline (we create a sample timeline in your initial proposal to help estimate our staffing needs)
Please know these guidelines can change at any time, please contact us for a custom proposal with our up to date policies